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Privacy Policy

Effective Date: August 16, 2026
 South Florida Ecalcs
 Website: https://southfloridaecalcs.com
 Contact: 561-327-7272
 Support Email: support@southfloridaecalcs.com

1. Introduction

South Florida ECalcs (the "Site") is a marketing and lead generation platform owned and operated by KO Energy Design, LLC ("Company," "we," "our," or "us"). This Privacy Policy outlines how we collect, use, and handle information submitted by visitors seeking HVAC design and energy calculation services throughout Central and South Florida (including Orlando, Tampa, Lakeland, and surrounding regions).

By submitting your information through southfloridaecalcs.com, you acknowledge and agree that your details will be received and processed directly by KO Energy Design, LLC for service delivery, quoting, and project coordination.

2. Information We Collect

We collect information to provide, manage, and improve our Services, including the provision of HVAC design and consulting, invoicing, and customer support. The information we collect falls into the following categories:

Category Description
A. Personal Information Information you directly provide when requesting a quote, engaging our services, or communicating with us. This may include: Name, Email Address, Phone Number, Physical Address, Company Information, and Billing/Payment Information (which is processed securely by third-party processors).
B. Project & Service Data Information necessary to perform our consulting Services, such as building plans, HVAC requirements, technical specifications, scope of work, and project communications.
C. Usage and Technical Data Information automatically collected when you visit our website or interact with our digital communications. This includes IP Address, browser type, device type, operating system, referring URLs, pages viewed, and other site usage statistics collected via cookies and analytics tools.
D. Communication Data (Incl. SMS) Records of your correspondence with us, including the content of email, phone, and text message (SMS/MMS) communications, the phone numbers used, date/time of contact, and opt-in/opt-out status.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage Services: To deliver the requested HVAC Design Consulting services, fulfill contract obligations, process payments, and manage your account.
  • Customer Support and Communication: To respond to your inquiries, schedule appointments, send invoices, provide service updates, and manage the transactional relationship.
  • Compliance and Legal Obligations: To comply with applicable laws, including record-keeping requirements for the FCC/TCPA regarding text messaging consent.
  • Improvement: To improve and optimize our website, services, business operations, and customer experience.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your Personal Information to third parties for independent marketing purposes. We may share your information in the following circumstances:

  • Service Fulfillment: Project details, contact information, and plans submitted through this site are processed directly by our parent entity, KO Energy Design, LLC, and shared only with affiliated engineers, designers, or contractors strictly necessary to complete your requested calculation or consulting services.
  • Service Providers: We share information with trusted third-party vendors and service providers (e.g., payment processors, website hosts, IT and cloud services, and analytics tools) who assist us in operating our business and providing the Services. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Project Fulfillment: We may share Project & Service Data with affiliated contractors or consultants when necessary to fulfill your specific service request.
  • Legal Requirements: We will disclose your information if required to do so by law, court order, or subpoena, or if we believe disclosure is necessary to protect the rights, property, or safety of K.O. Energy Design, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred to the acquiring entity.

We do not share mobile opt-in information, SMS consent records, or text messaging enrollment data with third parties for marketing purposes.

5. Text Messaging Policy (SMS/MMS)

By using the Services and providing your phone number to South Florida ECalcs at (561) 327-7272, you acknowledge and agree to the following, which ensures compliance with the FCC/TCPA (Telephone Consumer Protection Act):

A. Consent and Purpose

By providing your mobile telephone number and expressly consenting to receive text messages from South Florida ECalcs, you agree that we may send conversational, informational, and transactional text messages related to our services.

These messages may include:

  • Responses to inquiries initiated by you.
  • Project status updates.
  • Requests for information (RFIs).
  • Scheduling and appointment coordination.
  • Proposal, invoice, and payment notifications.
  • Permit and documentation updates.
  • Customer support communications.

Certain communications may be delivered or assisted through automated technologies, business communication platforms, artificial intelligence systems, or software applications used to support customer service and project administration.

We will not send marketing or promotional text messages unless you have separately provided express written consent where required by applicable law.

B. Frequency, Rates, and Carriers

  • Frequency: Message frequency will vary based on your transactional needs and the conversational nature of your interaction. You will not receive unsolicited, recurring messages without explicit opt-in.
  • Data Rates: Standard message and data rates may apply, depending on your mobile carrier and plan. We are not responsible for any charges from your mobile carrier.
  • Carriers: Carriers are not liable for delayed or undelivered messages.

C. Opt-Out and Help

  • To Opt Out (STOP): You can opt out of receiving any future text messages from us at any time by replying with the keyword STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message you receive. You will receive one final message confirming that you have been unsubscribed. No further messages will be sent unless you initiate contact again.
  • For Help (HELP): Reply with the keyword HELP to any message you receive for information on how to contact us. You may also call us at (561) 327-7272 or email hello@southfloridaecalcs.com.

D. Consent Records and Data Handling

K.O. Energy Design maintains records of SMS consent, including the telephone number provided, date and time of consent, source of consent, and opt-in or opt-out status when applicable. These records may be retained as necessary to comply with legal obligations, carrier requirements, dispute resolution requirements, and business record retention policies.

Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties for their own marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet or data storage system is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.

 

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access/Know: Request copies of the Personal Information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete Personal Information we hold about you.
  • Deletion: Request the deletion of your Personal Information, subject to legal retention requirements.
  • Opt-Out: Revoke consent for communications, including opting out of text messages as detailed in Section 4.

To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before fulfilling your request.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory changes, including those mandated by the FCC or TCPA. The revised policy will be posted on this page with an updated "Effective Date." By using our Services after these changes are in effect, you agree to the revised policy.

 

9. Contact Us

For any questions about this policy or our privacy practices, please contact us:

📍 South Florida Ecalcs
 📞 561-372-7272
 📧 hello@southfloridaecalcs.com
 🌐 https://southfloridaecalcs.com

A subsidiary of KO Energy Design, LLC